HereForTheBeer: I'ma +1 you on that. 'Voting with your wallet' tells nobody anything when that vote is "no". There are any number of reasons - some of which have nothing to do with the title in question - why someone does not buy a game. I haven't bought most of the games available on gOg, but does that mean I've voted against them with my wallet? No.
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muttly13: Of course it does. Any self respecting sales organization is aware in a general sense where the consumer money is going and expected volumes. If Humbles numbers go up for the quarter (or whatever they track in games) message received. I have no problem with this post, as vocal consumers usually can manifest some kind of change. But dont kid yourself that there is no way to tell other than post in a forum. In fact, I would argue thats the least effective based on its relative ease and GOGs trackable indifference to posts here (justified by the way in my mind). In your example of 2k people complaining, there is no quantifiable method to validate that in a forum. Its simply not reasonable to assume someone would count up the compliant posts. You would have better results using the wishlist thingy as designed to express interest.
Unless I mentioned in some form or another why I did or did not buy a particular title, gOg doesn't know why I picked up, for instance, Pillars of Eternity but passed on Tyranny. They can guess all day long. Hell, their data would probably say that I'm a shoo-in for Tyranny since my library has a goodly number of RPGs. They can look at it on a macro level, or overall sales, maybe trying to suss out "Players who bought game XYZ also bought game JKL.." Look for patterns, sure. But maybe the customer himself or herself isn't exactly sure why one game was purchased and another was passed over.
In a case where there is a definite reason for not getting a title or any other customer decision that could have multiple reasons, customer feedback removes the guesswork for at least that one customer. As this thread shows, it's clearly more than just one customer feeling the same way about this particular issue.
Further, gOg themselves seem to think that forum community feedback IS important. Enough so that they invited some dozen or more folks to come to gOg and have a sit-down:
https://www.gog.com/forum/general/6_community_members_went_to_gog_hq/page1 Just because they don't directly respond, and just because they don't do what we'd like them to do... doesn't mean they aren't reading this stuff. And now they know that Opus Magnum has a fair amount of support (there are many more posts saying "Yes, I would buy it" versus "No, I would not buy it."), as does the developer Zachtronics. Further, they're getting some feedback on curation, 'mobile-like', puzzle games, and more info that pure sales projections won't necessarily show.
Or the thread doesn't get started, the conversation doesn't happen, and it's just another wishlist entry buried among nearly 40,000 other wishlist entries.
Edit: that sounds kinda harsh, like I'm disagreeing. Er, it's more like agreeing with both, as in "There's room for both, and it would behoove a store to take note of constructive feedback in whatever form the customers give it." I still don't think a non-sale passes much of a message, since there are too many unanswered "why?" questions. That's where threads like this can be helpful.