Sorry about the untimely reply - the person who originally handled your case fell ill, and no one picked it up until recently. We're experiencing increased traffic following the Gwent Public Beta launch, but still - this should not have happened.

As for your issue, it's an extremely rare case, and we've got top men investigating its root cause. There is currently no indication of it being a widespread issue.

We have set up a procedure in Support regarding fixing it, so my minions will immediately know how to assist.

:(