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low rated
We're sorry to hear that this annoncement has caused confusion, so let me try to address some misunderstandings that I've seen in the comments.

Naturally GOG.COM remains a DRM-free Store. GOG GALAXY 2.0 is an optional app, and was created to organize all of your games across multiple gaming platforms. The new store inside the app approaches this sentiment to welcome all games from all platforms, including GOG.COM.

It's worth pointing out that if you don't want to see it and stick to GOG.COM, you can opt out of it in the GOG GALAXY settings. That way only the GOG.COM store will be visible inside the app. We're constantly gathering feedback and are hoping to make the app better and better with each update!

There is also a handy FAQ which might answer some other questions you have in mind. =)
high rated
Hi everyone, Beaubergine from the GOG Support Staff here. Bringing in a few words from our side :

GOG.COM remains a DRM-free store, this will not change. We are committed to bringing you more AAAs, great indies and all-time classics free of any DRM or mandatory clients. I know that actions speak louder than words, so I hope that the fact we’ve just released a DRM-free version of Baldur’s Gate 3 (from recent bigger titles also Control and Serious Sam 4), and that all time classics such as the Metal Gear series and Silent Hill 4 appearing in our store is proof enough of that.
On the other hand, helping gamers to have their whole gaming library in one place is one of the goals of GOG GALAXY and the store inside the application (which is currently in its test phase) is an extension of that. As always the choice is yours - you can stick to the GOG.COM store or use the GOG GALAXY app for additional features such as cloud saves, achievements etc.
I can totally understand the frustration some of you may feel while waiting for a response from our GOG.COM Support Staff. It does take us longer than usual to reply, due to record-high ticket volumes we’re still facing. With that in mind, some tickets indeed are given a higher priority over others. This however has nothing to do with whether the user is using our app or not.
Not going into too many details, for example a username change request will have a lower priority than a refund request. Support tickets are received in a common inbox and later are divided into different categories (e.g. technical, refunds, account-related) and then answered in order of submission. We’ve also added an auto-responder to help us deal with the situation caused by the unusually high influx of support tickets received, but we are still trying our best to have an individual & personal approach to each ticket (On that last note, I'd like to remind everyone to carefully read those automated messages as they often either guide our users to helpful pages or require an answer in order for your request to be processed).
GOG.COM Support Staff is committed to answer every request and, again, I apologize for the delays you've been facing. I know this situation is not ideal but we’re trying our best to reply to your inquiries as quickly as it is currently possible.
Finally, I’d like to thank you. I know that we’re not as often replying to your posts on the forums (we’re in the process of changing that), we’re reading your feedback and concerns, which are both a reminder of how much you care.