Tried the old account refresh?

https://www.gog.com/account/refresh

Hi Snake,

The best thing to do in this case would be to send us a Support ticket using this link:

http://www.gog.com/support/contact/general_website_questions

and selecting "game not visible on list/shelf" and just state that you are not seeing any movies on your shelf. For the purpose of support tickets and such, movies are treated the same as games so as long as you give Support all the details as to what's missing we'll take care of the problem :)