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General discussion (archive)GOG support is terrible(1 posts)(1 posts)
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This is my favourite topic
Posted September 06, 2012
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excalibunny: I bought a game that crashes in windows 7, I wont bother going into which one, searched high and low for a solution and nothing works. So I wrote them explaining to them my issues, they then make me go through many of the solutions I've tried and when none of them work the support guy tells me I have to wait for their support guy to get off vacation....wtf.

I've had issues with steam and amazon and it has always resulted in a refund or my problem fixed and minimal to zero fuss. I'm all for supporting gog and their drm free mission statement, but this is bullshit. I've been a member since 2008 and the least thing they can do is help out a loyal member who has spent a lot of money on their site.
Our lead Support ninja is on vacation and another has contracted something resembling the Hanta virus, leaving only the junior people in the office. Sorry that they couldn't help you out more, but once Firek and Jurj are back in the office, I'm sure they'll have another go at it.

EDIT: I'd also note: let's not downvote bomb excalibunny just because his temper is running a little high. I'll admit that our support has been spotty this week because a big chunk of the team--and the most senior guys at that--are out. Being told to hang on while the right guy returns from vacation (or the dead) sucks, and I don't blame him for being upset about it, for all that his diplomacy skills may leave a little to be desired.

That said, dude, I'd also suggest that a little more patience on your part may very well get you the chance to play the best imp-slapping sim in the business. Why would you want to miss out on that?
Post edited September 06, 2012 by TheEnigmaticT
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This is my favourite topic
Community
General discussion (archive)GOG support is terrible(1 posts)(1 posts)
(1 posts)