Hi guyz. I wanna buy a game on GOG that seems to be in my language (italian). If that's an error and the italian is not available can i get a refund? (i already ask on the developer page but no one answered me)

Thanks for the help!

GOG has a 30 day refund window so you can request a refund at any time in those 30 days regardless of the reason.

You can get wallet funds which are quick or a full refund but that may take some time (but as long as the refund request was made in the 30 window you are good)


You can get the refund by:

-going to Orders & Settings.
-finding the game you want to refund
- click request refund just under the game name.

Maybe the game changes its language in a way you didn't check yet?

If you want to try to troubleshoot a bit more...
Please check if there isn't an Italian version of the game available in the download options (make sure you switch to Italian in the language drop-down list from the downloads menu, like in this example).
Also please check if the game doesn't change the language based on your system language, or if it doesn't have a language option in-game.
Or, in the unlikely case it's like The Witcher 3, please check if the Italian translation doesn't come as an additional installer.

And feel free to share the name of the game so someone who has the game may confirm if the it does or doesn't have Italian included.

Yes, but you should try the game within 30 days of purchase to make it easiest to get the refund. I'd recommend getting in to the habit of purchase, download offline installer, install and check language.

Sorry, maybe i didn't explain myself well: i'm making this question BEFORE buying the game. The name is "Strangeland" and i'ts a point and click adventure published by Wadjet Eye Games that "usually" doesn't translate their products in my language (italian). There are fiew exceptions like an old version of Gemini Rue and Primordia that is made from the same creators of Strangeland: Wormwood Studios. They have particular attentions for their "foreigner" customers so it's possible that they translated it in italian. I checked around and they never talked about an italian translation update (or maybe i didn't checked well). But in another forum the developers were talking with an italian guy to make the translation. So it can be... I already asked in the developer page (on GOG) and i didn't get answers (no problem on that). But I can't wait ^^'. So... i wanna buy it.... but only if i can get refound if there's not my language subtitles (that are reported on the store page - picture below -).

As wolfsite said above, you can ask for a refund, provided that no more than 30 days have passed since the purchase.
For instance, if you buy it tomorrow, you have until 10th February (give or take) to initiate a refund.

I think you're right in being sceptical about the info provided by GOG. They do make mistakes occasionally, and I see no reason to believe that this isn't one. The Steam page does not list Italian as supported language for this game, and if you're talking about the Italian guy offering help with a translation on the Steam forums, that was less than 14 days ago, and the dev responding was not even sure whether they might be able to take him up on that offer. I think it's pretty unlikely that in this short time they came to an agreement, the user was able to translate all the text in the required format AND GOG managed to provide it as an update already. IMO there is a very high risk that this info is false.

But as others said, you don't need to give a reason when you ask for a refund within the first 30 days. Though if you're unlucky, from what I hear, you might have to be very patient with GOG (unless you're fine with getting the money refunded to your wallet only, not your bank account).

What did you mean by "developer page (on GOG)"? You mean the game's forum here on GOG? Have you tried contacting WadjetEye Games (admin AT wadjeteyegames DOT com) or Wormwood Studios (wormwood AT wormwoodstudios DOT com) directly? WadjetEye also has a Discord channel and Wormwood Studios allows to leave comments on their Contact page.

Keep in mind that it's the weekend though, and if you posted your question only recently, that might be the reason why you didn't get a reply yet.

Thanks for yout advice. No problem about patience with money and with dev replies (as i already said, it's not their fault if they take some time to answer). I'm only trying to figure out the thing. And yes, i mean the game's forum. I know that translate a game it's not fast and easy, but maybe they had some other help. Some games in steam are only in english, on GOG they're sometimes translated (like Indiana J. and The Fate of Atlantis). Maybe it was only hope. In any case: thanks again

no italian subs yet


EDIT
sez "v2.4-17.10.21" on the screenie but is the latest Windows Galaxy version, game files last modified Sat 25 Dec 2021

You got the right to refund any game bought within a period of 14 days, without providing a reason or additional details, this is a mandatory right for customers living within the EU. You got an additional period of up to 30 in which you can request a refund to your original payment method or wallet. If a game card says game x got Italian audio or subtitles and it does not, you should add this to the request form and they will eventually fix it once they start processing your ticket.

I'm sorry, but this is not true. :) General 14-day return policy doesn't apply to downloadable digital products, e.g. software, e-books, music, etc.

GOG's 30-days refund policy is still valid, regardless.

According to the GOG User Agreement:

7. REFUNDS AND RETURNS

Statutory refund rights

7.1. If you are a resident of the European Union or other applicable jurisdictions (excluding the USA), then you have the statutory right to withdraw from a purchase of GOG content within 14 days of your purchase, without giving a reason. However, this does not apply where you have expressly consented to the performance of the GOG content (which is digital content) beginning immediately upon conclusion of the purchase process and have acknowledged the loss of your withdrawal rights.

Agreed, the second paragraph suggests otherwise but still, my recent experience regarding refunds has been that GOG has granted my requests, all of which were to original payment method, no questions asked. :)

*If not downloaded.

Even though it's questionable if that term is valid on GOG, since you don't actively accept it by ticking a box at checkout. The small text underneath the checkout box is not sufficient as far as i know...

It does!
But usually digital stores ask you to withdraw from your legal rights in order to access the content straight away.
However, they also usually have their own refund policies instead.

Which makes the policy de facto non-functional. In other words, it turns return policy into cancellation policy, because you can't get the product, check it and decide if you like it or not, or if it's fault-free. You can only cancel the purchase.

So, maybe I should have rephrased what I wrote to: "General 14-day return policy doesn't apply to downloadable digital products, e.g. software, e-books, music, etc. in a same way as it applies to physical products, and is virtually inoperative." instead.