Merely the complainants on the forum. Which is currently more evidence than it being a silent majority.

There's no middle-ground there. Each case is individual, but the major reason why account hacking happens remains the same. And the reason GOG support staff don't want more tickets with deletion requests is because the procedure of deletion is archaic. Support even ask you to check your library after game deletion to ensure that other games was not affected.

My chat option in my account is always open for constructive talk.

My request is not mandatory. The properly implemented deletion feature would benefit both user base and GOG staff. User would have better control over game collection, support - less tickets to deal with. And if you read my previous post you would see that I don't prioritise this feature before the other more important once. I would be more concerned about GOG account security overall. It's way too basic.

This is turning oddly hostile, so I'll just drop links to the most popular community wishlist entries and be on my way.

876 votes: Let us remove demos
467 votes: Option to permanently remove games from our library
540 votes: Let us delete FREE games from collection
223 votes: Ability to delete games on your games list.

1) It's not hostile to ask for data and sources.

2) See attached. If 82+66 = 148 votes asked to hide games they already own and you have 2106 votes asking to remove games from the library, who is the [vocal] minority here?

Trick question - both values are meaningless because they're not good representative samples of the population. Community and dreamlist wishes mean absolutely nothing.

Well let me correct you there, i purchased all my games and the dlc's for them, no freebies or gifts, some sales yes. Also i originally had 26 games, the gog staff were kind enough after enough badgering to remove 6 i no longer wanted there.
Also, the hide function isn't very useful if other users can see 20 games in my library when i have 8 of them "hidden" (No longer wish to be there).

Regardless the situation stands, just under 500 people have voted on it, thats 500 people actively chasing the option, im sure if the option existed there would be 3 to 4 times that number of people who would be grateful and actually use it. Not a massive number by any means but the few hours it would take to introduce something like this on their website to keep a couple thousand people happy, seems like money well spent, might even encourage more people to buy products knowing they can clean their library when they are done with games.

There is no loss for them and their is no harm in asking, the only loss here is a few of you think you are important enough to give an unwarranted opinion that no one asked for or cares for, this was for the gog staff and to gauge the members to see if they agree with it, not actively try to dismantle it because they dont think its necessary... you guys are consumers, just like me, you dont have a say in what gog does, stop thinking so highly of yourself lol.
Now yes i only have 12 games in my list that i wish to remain because i dont own a lot of games, i just play a lot of the ones i enjoy, if i cant see myself playing a game in the future, well i discard it.

Edit: Just wanted to add, just because you own more games then someone or you found gog before someone else does not make you superior in any case or give you more of a say then anyone else.
The difference is you have more time then i do, that's pretty much it, 1000 games, 3000 games lol my god what sad lives you must have to spend so much time gaming, but regardless i did not DEMAND anything, i requested, if you are going to lie, dont have the evidence that contradicts you a few posts above yours lol

Including you. Welcome to the family.

In case you missed the obvious, this isn't a wishlist, an open letter to GOG, a support ticket, a private email, nor the "General Request" forum. This is a public discussion forum where if you put forward an idea you'll find others willing to challenge you on it.

This :D - actually saved me a longer reply on that :D - thanks @Braggadar. Guess that's all thats needed to say/reply here anyway anymore (Meaning in regards to the longer Sav-T postr not Braggadars) as everything else on the matter was said in my original post.

And thanks @Ice_Mage for actually summarizing the wishlist entries which gives a good perspective on the overall importance of the matter and also gives everybody who is interested in the feature the option to make their opinion heard.

Who said they were the same people, or that I thought they were? I referred repeatedly to GOG Support. To me, that is all inclusive, meaning it includes anyone who is working on issues that help customers. That doesn't mean they have to be all in the same department of the company.

It doesn't matter which department they are in, dealing with customer issues costs money (because you have to pay people to spend time doing so, in case this is somehow not obvious to you), and having to pay support people to code a feature such as you're requesting and then having to pay other support people to waste their time saving people from their own stupid choices wastes money GOG could be spending solving problems people have with the games they have purchased.

GOG is not a huge, powerful company like Steam; they do not have unlimited financial resources to waste on things that will only be used by a few people, and that are guaranteed to end up wasting more company resources (namely time and money) down the road.

They need to fix issues people are having with their games, particularly the ones they have added to the GOG Preservation program in which some of their updates have broken the games in question for many players. I would much rather they spend money paying people to fix those problems than waste it creating a Quality of Life feature most customers will never use.

Oh, so the person who mistakenly made assumptions about what I had to say is resorting to personal insults now? Which of us is the unintelligent one if you think creating the feature you're asking for won't cost the company money they could have instead been spending on something more important to their bottom line? It doesn't make any difference whether it's the same person or a different person doing the work, IT COSTS THEM MONEY EITHER WAY.

It affects Braggadar the same way it affects me; it wastes time and money GOG could be spending on something more important and of more value to more customers.

Awful snarky for someone who talks like he doesn't actually understand the economics of this issue. GOG staff ALWAYS have stuff to do, as evidenced by the long wait times customers often experience when contacting support, whether it be for account issues or game playability issues. And you want to add MORE stuff for them to do, that will, as I have said repeatedly, take their time away from things that are more important and will actually help their bottom line. Adding the ability for customers to delete a game from their library will do NOTHING to make more money for GOG and keep them in business. Fixing game issues so that more people are willing to buy them WILL.

If we were having this conversation out loud instead of by text, this is where I would ask you if you can even hear yourself talking.

There IS an alternative, as has been mentioned ad nauseum in this thread! Hide the damned games you don't want! That feature already exists, so it doesn't cost GOG any time or money to implement. Plus, it prevents GOG support from having to go back and re-add something to people's accounts that they deleted either unwisely or by mistake, saving more time and money, because you can do it yourself!

You don't understand why we don't all think this feature is necessary, well, I don't understand why not having a delete feature is enough to, as you put it in your first post in this thread: "puts me off buying games here if i dont have the freedom to get rid of what i dont want"

So you don't want to buy games from GOG because you can hide them but not delete them. Right. And somehow I'm "not the most intelligent bloke." Pot, meet the kettle.

If what you say is true, then expecting the same people to resolve support tickets and fix games (apart from doing other appointments too) is MADNESS! Reminds me a soviet joke about a cook who had to fix and clean an oven while cooking, and dance and sing a hymn to a leader while serving a dish. XD

Jokes aside, but fixing game issues is not a priority for a storefront, this is what publisher and developers should be dealing with. Steam has thousands of broken games, yet people prefer to buy there, because of more and (in most cases) better services. Businesses like GOG and steam mostly rely on side investment and consumer interest which generate capital that they can spend on hiring more staff as well. So asking people to [suggest] less features is, I don't know... pointless.

And here comes the most fun part.

I am an usurper of the GOG Support Team. I have requested, like (can't even remember) maybe 4 times to delete games, DLCs and demos from my library. I have never asked to give me those items back. And honestly if there was a feature to manage my library properly, like "delete" them myself, there would be ZERO interactions with support team from me in such regards. Meaning less work for them. So you thinking that customers would ask games back after some stupid mistakes is only your point of view. Not attacking or calling anyone names here, just pointing out that you may have a different opinion that not always reflect the reality. The same applies to movie-like hackers that others describe here.

There is another option. ;)

Delete your account (effectively removing all your games purchased), create a new one and re-purchase the games you want to "keep".

Problem solved! (and GOG gets extra $$$ loot from the overly-picky crowd).

As I said in my response to Sav-T, it doesn't matter whether it's the same people or not, someone still has to be paid to do it when they could be doing something else.
I would agree with you on this except for the fact that with the GOG Preservation program (which I specifically referred to in my previous post), it is GOG themselves who are responsible for keeping old games functional. In a great many of those cases, the original developers/publishers either no longer exist or have washed their hands of the old games in question. In some cases, GOG is basically licensing the game from whatever company now holds the rights to it, and are making it work on today's computers with their own staff's time.
One significant difference between Steam and GOG is that as far as I am aware, Steam does not take it upon themselves to try and make sure their games function on modern systems, they DO leave that up to the developers. Since GOG's core mission is to keep Good Old Games playable regardless of whether the original developers still exist, their business model is quite different. Steam is more about hosting the games they sell, GOG's mission is to keep them playable today.

By definition that makes GOG more of a niche market than Steam will ever be, meaning that they will never have the resources Steam has because they will never be as gigantic of a company. Which brings us back to the core of my argument that GOG should not be wasting their time creating a feature that would be used by very few customers, and which I am certain based on my own life experience would end up creating more work for them down the road.
I have two games in my library that I no longer want, and I am perfectly content to hide them from my games list. I do not have some kind of obsessive-compulsive need to have them deleted from my library, because they're not in front of my face when I view my games list, they're not taking up a single kilobyte of storage on any device that belongs to me, and if for some reason I ever change my mind and decide to give them a try again they'll still be accessible to me, just as they would if they were on a piece of physical media in a box in the basement.

Other people's need to have them deleted entirely from their libraries will never make sense to me, just as apparently my being satisfied with the hide feature will never make sense to those other people. But at least my satisfaction doesn't require any effort from any member of GOG's staff, because it utilizes a feature that already exists.
My point of view/opinion on this particular part of my argument is based solely on working in a customer support call center for eight years. I took tens of thousands of calls for dozens of different companies, many of them in the form of customer service/support, and one thing that was nearly universal among them was that whenever customers had the power to remove things from their account or otherwise make major changes to them, there were ALWAYS people who would accidentally do something they didn't mean to, or would remove something and later change their mind and want it back. And we would have to do it for them, and it wasn't always an easy process. Sometimes doing what the customer wanted (undoing their own mistakes) required supervisor approval, meaning that it ended up wasting the time of not one but two employees. Sometimes it involved looking up old records to validate their claims. Etc and so on.

That experience is why I am so glad I no longer work in a customer-facing job field, because listening to thousands of people whine and complain because they were too dumb to read the fine print of deals they'd agreed to or too hasty to read the warnings that would pop up right in front of their faces on their screens when they did something that would be irreversible on their own has left me with a dramatically more cynical view of humanity at large than I once had.

Precisely so. Consider for instance that sometimes when other GOG staff have a bit of spare time they were moderating the forum. Suffice to say if they don't have that spare time, then that little bit of extra work didn't get done. And this is just with completely different jobs in mind. There's already a cr*p-tonne of site work to be done in other areas of the website alone, QOL features which affect a greater proportion of the userbase. And suddenly they're also having to put in features which can be misused by the customers, and which will increase the amount of work the support staff will have to handle forevermore. Frankly I'd be happier if that little bit of time was spent more wisely and this request wasn't on the todo list at all.

But this isn't just jobs for the site staff, this is an overall consideration of the money GOG doesn't have being directed to features which only has cosmetic benefit.

The solution to all these complaints is simple. Simply warn the user that deleting the games is permanent and put in a 2-3x game/week deleting limit and that support won't be helping with recovering anything.

The mechanism to delete games did exist because support had access to it. Now it just needs to be made available through users' profiles. The cost should be minimal to implement.

I don't see why I can't delete games because I'm being held back by people afraid of losing their passwords or getting hacked or whatever. I'm being punished because these people that are being case example'd are too incompetent to protect themselves just like all their other accounts.

I wish GOG would have some special market where it can have all the support it deserves, but in reality it shares the same market with Steam, EGS, Amazon and others digital platforms that sells media. DRM-free moto is only a category of interests that is not broadly demanded. Unfortunately. And I guess what GOG should "waste" their time and resources is up to its executives. As customers we can only suggest new ideas. You, me and others here have no power to decide how to manage their resources.

There is a feature to post screenshots in user profile which has low overall usage due to its implementation. Other platforms have other minor features that customers there barely use. You say that you had a great experience in customer support field, and I can see that. Many years ago I worked in department that required us to develop information security solutions, which implies automation of processes (many corporations use bots to automate their services, those bots can even prosecute bans and other restrictions upon users). Let the user do some bits of administration themselves with ability to revert it back, so the support could take a rest. Sometimes. That's why I am all for it: let user do some shits and fix them in case they did something wrong, so the support guys could have more time to... moderate forums I guess :D