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I had a problem during the purchase of a game, and the payment was made two times. What can I do to get a refound?
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Get in touch with Customer Service:

http://www.gog.com/support/contact
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chaos0112358: I had a problem during the purchase of a game, and the payment was made two times. What can I do to get a refound?
Most likely, it'll sort itself out. But be sure that you send Support a billing ticket. They get top priority.
What's a billing ticket?
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chaos0112358: What's a billing ticket?
From the contact page HereForTheBeer has linked, select "My orders, payments and downloading games" then on next page "overpayment/double payment" as problem type.
Post edited August 31, 2015 by ZFR