Visual novels probably aren't selling that much, but at least people who buy VNs now have a choice to buy them from GOG. Not offering them would mean 0 sales guaranteed.

The problem is that GOG doesn't have any idea what it's trying to do. If you go far back, GOG's own people stated it being a niche service, but now they refuse games because they are niche. They made speeches about offering DRM-free downloads, but have spent enormous efforts to build a client that is a copy version of Steam.

They should either be the old GOG that they once were, or make a statement about abandoning what they used to be and move on. Now they are trying to be so many things that they can't possibly manage it.

Jack of all trades, master of none.

I agree.

As I said in another thread GOG should forge its own path and stop trying to copy Steam.

If we wanted Steam, then we would use Steam.

And your comments about niche I agree with. That got me thinking thinking though VNs are a very nich group, quite possibly one of the most nich group of items on the GOG store. So if they allow them, then how can they say no go other games and say they are too nich?

I'm not so sure. I know a lot of people who enjoy the occasional VN, me included. The biggest problem for VNs here is that GOG was pretty late to the party and most VN lovers already got the games elsewhere - and many of them are DRM-free too. GOG would need to do some day-1-releases to properly measure customer interest.

Anyway - it's all speculation until GOG publishes some hard sales numbers for games and groups of games. I for instance was pretty surprised to learn that Sokobond was pulled by the dev because it didn't sell - it's really an outstanding puzzle game. I'd have thought it would sell well here, since people are all over the Zachtronic games.

Still, all single player games on GOG are DRM free, even when played through Galaxy. But maybe you're a frustrated multiplayer guy that wants to make a point, conveniently forgetting to make the distinction.

A game that fits the audience still needs marketing though, that's a key thing here

GOG needs better marketing on the whole. And on so many levels. Currently they probably gain most customers by word of mouth... I at least tried and try to "spread the word", and I already brought a few people here, some of which actually spent a lot of money too.

But the current state of the website makes it a bit embarrassing to recommend it. A lot of my buddies are IT people too... which makes it even more embarrassing when things are broken and gog.com leaves an unprofessional impression. But at least those people know about the downsides of DRM...

IMO, like I wrote in the other thread, GOG really needs more focus, better leadership. I don't doubt that the individual people in dev, support, legal stuff and even marketing are working really hard, but to me it seems they're lack cohesion. The web redesign is a good example - a lot of good ideas (except auto-play videos...) but it's simply not coming together. And whoever decided to drop support for "older" browsers should really be made eat their pants. Accessibility is the one thing that you really want when running a store.

No one is doing bad
The easiest way to tell when a company is doing bad is they become more liberal in their dealing

But if they are like Microsoft, Reddit, Steam, etc who can pretty much insult you in front of all their other uses yet still maintain a user base of millions willing to kiss their ass, then they're are not doing bad

To put it in perspective, ten of us could stop using GOG and GOG and wouldn't notice
Likewise
All of us in the this forum, right now, could go hang ourselves and the world wouldn't give a shit

Too many people in existence right now so if you have something slightly interesting to offer you can wipe your ass on your friends on a daily basis and still have more waiting in line to patronize you.

We, the people of Earth, we love to worry about things that are out of our control. :)

Like Johnny Manziel. :P

This is a joke BTW. I just threw out the first tabloid name that came to mind. I could just have easily mentioned one of the Kardashians or that idiot who responded to a gag order by posting a death threat to the judge who ordered it.

Evidently I need to point this out to the cerebrally challenged among us. XD

Dare i say what i want to? Might offend someone... Yep... SJW's have infiltrated way too many things. Sad to see so many going down this route.

Since when does anyone care about the CFL?

If a tree falls in a forest, right?

He's looking at the AAF right now. He's done in the CFL.

It might help if they quit selling games that don't work, and when you ask for a refund they spend days trying to get you to fix the game when all you want is a refund because you just really dont want to load a game thats going to force you to power down your PC.

You necroed this thread just to complain that some game didn't work on your machine and to state that you were too lazy to work with support to get it to run? Concerning refunds - there are several rules here because of DRM free. It's your responsibility to be informed about them. You can only get a refund if your machine meets the requirements, and support is unsuccessful to help you get the game running.
Otherwise everyone and their cat would buy, download the installer, claim "doesn't work" and demand a refund.
If you're unhappy about how things work here, you're better off on Steam or any other service, where you don't really own your games.

Which games? I have yet to have one of my ~800 GOG games fail. Of course, I check the OS compatibility & system specs before I buy—you do both those two things, right, and meet both requirements for the games you'll list in your reply?

Thanks, that's great to hear, if I ever do experience a failure. Wouldn't it be great if other companies' customer service was so good?