Just wanted clarification that the refund policy on GOG is that, a refund is given for a game that has technical issues and not for a reason of simply not liking the game... ?

Cool. Thanks. I like it. I used to think that the Steam 2 hour game play policy was good until I spent 3 hours trying to fix a broken game and then found out that you cannot ask a real living person to make an exception because of technical issues.

Technically that's true, however the policy says that you'll have to give GOG support a chance to fix your game. Only if they can't provide you a working solution to your problems you can get a refund.

Sounds like you were expecting to get an exception? The refund policy is 2 hours, why go over it?

Umm...FYI what SirPrimalform said is NOT accurate.
While it's true that you can return a game you haven't downloaded yet...that's NOT an actual "refund" but merely an "exchange". The ONLY valid reason to get a refund is "technical problem that GOG Support cannot fix".

I'm just telling you this so that you don't fall for that "no questions asked" line because...well...that's wrong (i.e. not true).


Edit: just to clarify that I have nothing against SirPrimalform. I'm just trying to help the OP.

As InkPanther said, you do have to let the technical support staff try and help, the refund is only in the event that they failed. I think you also have to have let them know about the technical issues within 30 days. Perhaps it varies depending on which support staff you get because I'm certain people have had actual monetary refunds if they haven't downloaded the game. I'm guessing you're talking from personal experience?

No and yes.
a) It has nothing to do with "which support staff you get". It's a global thing ruled by GOG's User Agreement.
b) Not only mine but other people that I know too. So yeah, IK what I'm talking about.

Again, no hard feelings, man. I was just trying to clear things up to help the OP.


EDIT:it appears I was wrong...but I'm still not sure about the whole "no questions asked" thing. So anyone reading take everything with a grain of salt. IDK. ¯\_(ツ)_/¯

You are mistaken on both counts.

The user agreement point 7.3 d) says: Withdrawal Right: we give you the right to withdraw from a purchase of GOG content without charge and for any reason within 30 days after you bought that GOG content, IF it has not been downloaded, streamed, activated or used in any way before then. If any of those things happen then your withdrawal right is lost.

Withdrawal from the sale means that no sale has taken place and therefore they have to return the money. That's mandated by law and no user agreement could get around that even if they wanted to.

Of course they will ask you if GOG Wallet is ok with you since that is the cheapest method for them and the fastest method for you (it's available immediately). And if you intend to buy more games from GOG in the near future anyway there is no downside to it. So if you agree on getting Wallet funds as a return that is prefectly legal.

But they certainly do transfer the money back to your account if you insist on that.

That's basically the GOG version of asking: "Do you want fries and a drink with your burger?". You don't have to say yes.

I may be mistaken with the first one. Not on both. It happened to me. And it happened to other people IK too. So unless you're living with me and I haven't find out yet...you don't know me.

And the User Agreement was last modified on February. I'm not saying it was different before...but maybe. I don't know if it was different in the past or not. And you can't say otherwise either.
The only thing I can say is this (take a look at points 7 & 8).
Maybe SirPrimalform was right, and it depends on the support agent taking your ticket. Or perhaps it was different in the past. Or maybe GOG's policies are kinda confusing. Who knows.

Was I wrong? Apparently. Maybe. IDK. If I was then my bad, apologies for the mistake/confusion. But then again it did happened with an old account of mine so...whatever.

No worries, we just had differing experiences. I had a little look for the bit that Geralt_of_Rivia posted but didn't find it before getting bored. :P

What? And what do you base this on? I asked for a refund, and true, it's not "no questions asked," they'll ask you if you want your refund to your payment method or in store credit.

Refunded several games this way with no issues whatsoever. The current GOG User Agreement explains: So if you ever have an issue getting a refund for a game that you haven't downloaded and you're still within the 30 day window, cite the GOG user agreement. It's been this way since I've been here in 2012.

EDIT: Just saw that Geralt posted this too. You are indeed mistaken and if you didn't get your refund than that is a shame because you either didn't meet the requirements or didn't show the uneducated techsupport helper the appropriate documentation (you shouldn't have to, I never have). So you're either talking out your backside or you didn't pursue it properly. Not necessarily your fault if the persona wasn't aware of the no-fault 30 day money back guarantee on undownloaded products, but then you just have to show them the goods and they'll acquiesce.