Does the 30-day MONEY BACK GUARANTEE work with pre-orders?
The only thing I found about it on the info page was that you can cancel your pre-order at any point before the games release.

However, it says nothing about the 30 days policy or is it affected by the pre-order.
More specifically I would like to pre-order Kingdom Come: Deliverance, but have read that many people are having issues with the game bought from Steam. The devs promised that big patches are incoming and I believe that the game will work in the future. However, I do not want to pre-order it now on GOG unless I have the opportunity to get a refund after release if it turns out that the game is broken by bugs or even refuses to launch.

My question in short is that, will I be able to have the refund coverage for pre-orders after the game is released or not?

That would be #4:

https://support.gog.com/hc/en-us/articles/115000487189-Money-Back-Guarantee-Policy

If it's broken and GoG is unable to get it working while working with you, you're entitled for a refund.

Since we're all customers here like on many support forums, you may want to open up a support ticket to get something in writing from a staff member if you would prefer:

https://support.gog.com/hc/en-us/requests/new

Hope this helps

Scroll down a bit farther, to point #11:

11. WHAT ABOUT PRE-ORDERS?

You can cancel pre-orders at any time before the game's release, and get the money back.

Edit: that's pre-release, which could be relevant if the developer self-destructs before it shows up here.

That threw me at first too but the poster is asking after they get the game that they pre ordered and it doesn't work. If they pre ordered and the game doesn't work, do they get a refund?

Yeah, caught that on the edit. I'm assuming the 30-day "doesn't work for me" policy then kicks in, starting on the gOg release date.

Thanks for the help!
My point was that does the normal refund policy kick in only after release or do the 30 days start ticking upon pre-ordering the game?

I thought that the staff read these forums too and that the support tickets/forums are meant for already existing issues rather than questions. I will go ask there if they don't read these forums.

The staff does. Although it's random if they will formally reply on here or PM you directly.

The refund policy is as what Drmike laid out. You are entitled to an automatic refund if the game is "unopened" within 30 days, and if they can't get your game working in the case of it being "opened", you can get a refund too. However, for the latter, it is pretty arbitrary, i.e. no guarantees. There *might* be a higher chance of allowance if you are asking for a refund to your GOG wallet instead of a full cashback. But don't take my word for it.

If you were to ask for my advice, I'd cancel my pre-order now, if I'm deeply on the fence about purchasing the game. I can re-use the money to buy the game at later date for a likely cheaper price and more fixed up version.

Thanks for the reply!

The only doubt I have about the game are the techical issues like bugs and performance issues. Otherwise the game seems to be just right for me. It should most likely be fixed by the GOG release, but at the moment I would rather not risk it.

I will wait for a reply from a GOG representative here or ask them closer to the GOG lauch date through the support page like Drmike suggested if they do not reply here by that time.

Well, logically, once the game releases, it's no longer a pre-order and you've now purchased the game. So the 30 day clock would start ticking on release day. However, sometimes GOG's logic is... murky.

Which is why I suggested the support ticket and going ahead and getting something in writing.

Not directed towards GoG but I know with me there have been situations where one employee says one thing and another says something different. It happens. To answer that, it really depends on the company. I don;t see that GoG pays much attention to the forums since they do seem to be fairly good with support tickets and we all here will point folks that way if something comes up. Other companies the employees are expected to spend time in the forums. Some even require 'x' number of posts by each employee every day. Still other companies have an intern, trusted customer or someone who acts as a go between and routes what they feel is important to staff for attention.

Hope this helps

There's a very simple solution for this: don't buy preorders to begin with.

I've stopped pre-ordering games long time ago and I no longer buy early access hype games. However the game is already released and this is just a release on a different store so its not really a pre-order, but it offers the pre-order rewards. And now that it will come to GOG it seals the deal for me.

The only issue like I mentioned earlier are the possible technical issues.

Yeah, GOG currently considers it a preorder. If you purchase when GOG considers the the game actually released, you won't have an issue with "how is the 30-day return policy affected by preorders".

My previous post was a snarky response, and intended as such. Handle it how you will.

I cried just a little so I think I'm handling it pretty well