Posted November 05, 2020
high rated
Hi,
Beaubergine here as another blue.
We are sincerely sorry for the delays, an unprecedented increase in requests due to the circumstances of this unusual year are still the cause of this, but I can say on behalf of our Support team that " Customer First " stays our core value and that the staff as a whole is hard at work to provide satisfaction to our users. It's, unfortunately, much harder to do currently so I can understand your frustration.
A couple of new Customer Support Team members have joined us recently in hopes of dealing with the record-high ticket volumes better and I can only hope you'll see the results of it sooner rather than later.
Also, one thing I'd like to clarify – while we are part of the CD Projekt Group, GOG is not a part of CD PROJEKT RED, but a separate company, and the efforts of CDPR on Cyberpunk 2077 do not affect the way things are run here.
One more thing, as it's something that has been appearing in threads here and there, I'd highly encourage our users to base opinions on official sources as rumors surrounding us might not correlate with reality :)
Beaubergine here as another blue.
We are sincerely sorry for the delays, an unprecedented increase in requests due to the circumstances of this unusual year are still the cause of this, but I can say on behalf of our Support team that " Customer First " stays our core value and that the staff as a whole is hard at work to provide satisfaction to our users. It's, unfortunately, much harder to do currently so I can understand your frustration.
A couple of new Customer Support Team members have joined us recently in hopes of dealing with the record-high ticket volumes better and I can only hope you'll see the results of it sooner rather than later.
Also, one thing I'd like to clarify – while we are part of the CD Projekt Group, GOG is not a part of CD PROJEKT RED, but a separate company, and the efforts of CDPR on Cyberpunk 2077 do not affect the way things are run here.
One more thing, as it's something that has been appearing in threads here and there, I'd highly encourage our users to base opinions on official sources as rumors surrounding us might not correlate with reality :)