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"After sending out the e-mails, we discovered that a small portion of them had the codes listed in the wrong order. "

That was a problem ;)
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ThePunishedSnake: I have two movies on GOG, no one shows :l
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JudasIscariot: Tried the old account refresh?

https://www.gog.com/account/refresh
Yeah, no movies. I don't have a movie tab at all, even the free movies you put on the site sometime ago are missing.
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JudasIscariot: Tried the old account refresh?

https://www.gog.com/account/refresh
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ThePunishedSnake: Yeah, no movies. I don't have a movie tab at all, even the free movies you put on the site sometime ago are missing.
Hi Snake,

The best thing to do in this case would be to send us a Support ticket using this link:

http://www.gog.com/support/contact/general_website_questions

and selecting "game not visible on list/shelf" and just state that you are not seeing any movies on your shelf. For the purpose of support tickets and such, movies are treated the same as games so as long as you give Support all the details as to what's missing we'll take care of the problem :)
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ThePunishedSnake: Yeah, no movies. I don't have a movie tab at all, even the free movies you put on the site sometime ago are missing.
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JudasIscariot: Hi Snake,

The best thing to do in this case would be to send us a Support ticket using this link:

http://www.gog.com/support/contact/general_website_questions

and selecting "game not visible on list/shelf" and just state that you are not seeing any movies on your shelf. For the purpose of support tickets and such, movies are treated the same as games so as long as you give Support all the details as to what's missing we'll take care of the problem :)
I sent a ticket, thanks :)
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ThePunishedSnake: Yeah, no movies. I don't have a movie tab at all, even the free movies you put on the site sometime ago are missing.
Just out of curiosity: Are the movies marked as owned on their store pages? Can you "buy" the free movie again (that's what I would do, just to see what happens)?
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ThePunishedSnake: Yeah, no movies. I don't have a movie tab at all, even the free movies you put on the site sometime ago are missing.
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real.geizterfahr: Just out of curiosity: Are the movies marked as owned on their store pages? Can you "buy" the free movie again (that's what I would do, just to see what happens)?
Yes, it shows as owned.
A little update. I don't know why, but now I have the movies tab, all my 3 movies are here.