Gilou: Excluding the internet connection required at the installation and steam, I am concerned about the other drm (tages, securom...) and the overall quality of the installer.
To those who have had purchased games at GG, have the other drm bothered you in some ways? Have you had any problems with the files downloaded from GG? Or any other issues?
I'm a customer at GamersGate since 2007, and I've bought about 700 games there so far. I like the shop very much, it's basically the only shop other than GOG where I buy my games. In my opinion, gamersGate's pros and cons are as follows:
+ Low prices and very good sales
+ Huge catalogue (nearly 4000 games, and new ones are added almost on a daily basis)
+ Excellent loyalty system, which gets you even better discounts, and awards you "shop money" for doing things like helping others, reviewing games, or even just buying games. If you do enough of this, you can basically get a cheap game for free every few weeks.
+ Support is friendly and helpful
+ Game Tutor provides quick answers from other users if you have a problem
- The website is sometimes slow, and while it has lots of features, they aren't integrated very well. It's probably a bit confusing for newcomers.
- Support usually takes several days before addressing your problem.
+/- Sometimes they make mistakes. These can be in favor of the customer (like offering a 20€ game for 90 cents ...), or they can be annoying (like selling a game with wrong master files and taking 10 days to fix it and make it playable). From my experience with 700 games, I can say that the vast majority of games works out of box, I think I had only 5 games so far that had problems. And those were fixed by support eventually.
Since you specifically asked about the downloader: It's simple, lightweight, and gets the job done. It allows you to pause downloads and resume them later, and you can open multiple instances of the downloader if you want to download several games at once. It's biggest problem (imho) is that it sometimes triggers antivirus programs which then corrupt the download. Personally I only ha this problem for 2 games, but others experience it more often, it depends on the antivirus suite you use.