Red_Avatar: Mine was mailed and took 10 days and arrived in pristine condition. The reason they get damaged, is because of poor packaging, that's it. You could toss the darn thing around if it was properly wrapped because that's what happens when it's being mailed across long distances. Don't blame CDP, blame Amazon. When I ordered Fallout 3 from them (with the statue), the statue was broken, the lunch box heavily dented - because they had jammed it inside just a cardboard fold thingy.
I'm with you on this one. Don't blame CDP, blame whoever ships it. CPD is making sure if anyone has damage and can provide a snapshot will get a replacement. I think that's very fair.
While I didn't buy the collector's edition ( I just want the art-book) , I did order the Fallout 3 Collector's Edition from Amazon also - and behold, my bobble-head was broken off from it's stand. The lunch box was fine on the outside but the box it came in had pretty much zero protection. Later on I bought the same exact thing on eBay as a gift and asked the seller to please use extra packing. Box arrived with all contents completely intact.