Posted August 28, 2015
phaolo
Durik - Half-Orc
phaolo Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Dec 2013
From Italy
_ChaosFox_
Zero fox given.
_ChaosFox_ Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Nov 2008
From Germany
Posted August 28, 2015
GR00T: Gotta agree with mrkgnao. I've bought all of my games here on GOG via Paypal, which is a couple hundred transactions. Never had an issue.
Same here. Been using PayPal since 2008 to buy games here. Never had a problem. mrkgnao: "We are investigating the problem internally, but I can't promise an ETA when this might get fixed. I apologize for any inconvenience caused"
phaolo: "Sorry, our top men are busy elsewhere" XD Post edited August 28, 2015 by jamyskis
nightcraw1er.488
rw
nightcraw1er.488 Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From United Kingdom
Posted August 28, 2015
GoldSrcForever: So I thought, oh hey cool, ID pack, I can get the Doom games and Quake, so I went ahead and tried to order them. They take me to PayPal and have me pay. Transaction goes thru, but games don't get added to my account. I say okay, give it a few minutes and it'll go thru. Few minutes go by, nothing. Go to orders and they say I still need to pay for it? Okay, maybe it was an error and this one will be the only one they charge. I go thru PayPal again, I get charged... and still no games. I send a support question to GOG about it, 8 hours later, no response, $34 charged to my PayPal, and still no games.
This is not good.
Have always used Visa, never had any issues. How are you buying things, is it directly on the website or some other means (i don't use galaxy, not sure if you can buy through there). For th ewebsite, the order pages works for a few seconds and then goes to a screen which states order complete and has a button to goto your account. At that point they should all be added to your account and available via Web Browser download. If you use galaxy to do the above then that might be your problem.This is not good.
timppu
Don't worry, be sorry.
timppu Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Jun 2011
From Finland
Posted August 28, 2015
Bladesteel: Avoid paying by Paypal if you can. I think that's where the problem usually lies. I never had a problem using Visa/Mastercard/ AmEx /. Once the purchase was made the game showed up on my account instantly.
I used to have the same problem several times in the past, with Visa credit card. I has happened only on GOG.com, never on e.g. Steam, GamersGate, GreenManGaming or HumbleBundle (in HB I use PayPal with the same credit card though). Then again I've performed much more purchases on GOG than on those other stores, so it might be about luck too. That's why I always say that if the GOG purchase doesn't succeed, DON'T try to buy the same games again (because then you will be charged twice, regardless whether the second attempt succeeds).
Instead, contact GOG support after the first attempt (when you have identified that you have been charged) and they will add the games to your account manually.
Anyway, that was a couple of years ago. For some reason I haven't had this problem anymore after that, maybe something changed between my bank, Visa and GOG.com after that. It seems the problem can still happen though, as some others still report it.
Post edited August 28, 2015 by timppu
Thiev
Tech Commander
Thiev Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat GOG.com Team
Registered: Jan 2009
From Other
Posted August 28, 2015
high rated
From what I was told by our Support Overlord, there were some server problems yesterday that lasted for about 20min. Once he's available I'll ask him to provide some more detailed info. Rest assured you'll get your games back, but at the moment Support goes through all affected transactions manually and it make take some time.
Post edited August 28, 2015 by Thiev
GoldSrcForever
New User
GoldSrcForever Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From United States
Posted August 28, 2015
I went ahead and ordered the pack again, and I have the games. I just need the other two payments taken off my PayPal now.
HypersomniacLive
The Reluctant Voter
HypersomniacLive Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2011
From Vatican City
Posted August 28, 2015
mrkgnao: No you can't. I know of at least four people who cannot access their friends page for months now (in my case, since 22 May). GOG is aware of it and I don't believe they are doing anything about it. The best answer I got is "We are investigating the problem internally, but I can't promise an ETA when this might get fixed. I apologize for any inconvenience caused".
[...]
Gotta love that might, not even committing to fixing the issue, even at some unknown point in the distant future.[...]
GoldSrcForever
New User
GoldSrcForever Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Apr 2012
From United States
Posted August 30, 2015
Still no response?
THESLITHERYDEE
Abattoir
THESLITHERYDEE Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Sep 2013
From United States
my name is catte
i touch your foods
my name is catte Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat Registered: Mar 2010
From United Kingdom
Posted August 30, 2015
Post edited August 30, 2015 by SirPrimalform
Firek
Support Overlord
Firek Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... Unblock chat GOG.com Team
Registered: Jun 2008
From Poland