It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
General discussionThere's "expected delays" for support, and then there's...(39 posts)(39 posts)
(39 posts)
Pages:
1
2
3
This is my favourite topic
Posted April 17, 2021
I don't know, maybe I'm just getting lucky but I've had to contact their support team on a variety of occasions and every single time was a great experience. Relatively quick responses, they did their best to reduce the amount of work that I had to do to solve the issue and they went above and beyond to fix issues that they technically shouldn't have to (since they were 100% on my end).

I'm not saying this didn't happen, don't get me wrong, but if they said they can't help you further, they must have exhausted every option on their end to fix the problem. Either that or, like I said, I've gotten extremely lucky (which is, statistically-speaking, very unlikely).
Posted April 17, 2021
avatar
JakobFel: I don't know, maybe I'm just getting lucky but I've had to contact their support team on a variety of occasions and every single time was a great experience. Relatively quick responses, they did their best to reduce the amount of work that I had to do to solve the issue and they went above and beyond to fix issues that they technically shouldn't have to (since they were 100% on my end).

I'm not saying this didn't happen, don't get me wrong, but if they said they can't help you further, they must have exhausted every option on their end to fix the problem. Either that or, like I said, I've gotten extremely lucky (which is, statistically-speaking, very unlikely).
I've had several previous contacts with support which have been VERY well handled. That's part of why it's so frustrating seeing them make such a mess of it this time around.
Posted April 17, 2021
avatar
JakobFel: I don't know, maybe I'm just getting lucky but I've had to contact their support team on a variety of occasions and every single time was a great experience. Relatively quick responses, they did their best to reduce the amount of work that I had to do to solve the issue and they went above and beyond to fix issues that they technically shouldn't have to (since they were 100% on my end).

I'm not saying this didn't happen, don't get me wrong, but if they said they can't help you further, they must have exhausted every option on their end to fix the problem. Either that or, like I said, I've gotten extremely lucky (which is, statistically-speaking, very unlikely).
avatar
obliviondoll: I've had several previous contacts with support which have been VERY well handled. That's part of why it's so frustrating seeing them make such a mess of it this time around.
Ah gotcha, it could have been a fluke then. I hope it's better in the future!
Posted April 19, 2021
avatar
obliviondoll: I've had several previous contacts with support which have been VERY well handled. That's part of why it's so frustrating seeing them make such a mess of it this time around.
avatar
JakobFel: Ah gotcha, it could have been a fluke then. I hope it's better in the future!
It's not really a "fluke" any more when the company has responded to contacts across multiple platforms outside of support promising a response and failed, though. Especially not when it's been running this long without any replies in spite of multiple promises.
Posted April 21, 2021
avatar
Ruvika: I'm not an expert but I think this problems should be communicated to the real responsables pf that rewards bullshit https://support.cdprojektred.com/
And within a day of following this advice (a short enough time that I'm unsure if this was what caused it or not), I got a reply from support... which failed to address the problems, didn't maintain the history from the exisiting ticket, and is using the wrong ticket number. So we're most of the way back to square one, but at least communication is happening.

I honestly hope that contacting CDPR through the form I used WASN'T what pushed things forward here. But it wouldn't surprise me either way at this stage.
Posted April 23, 2021
avatar
Ruvika: I'm not an expert but I think this problems should be communicated to the real responsables pf that rewards bullshit https://support.cdprojektred.com/
avatar
obliviondoll: And within a day of following this advice (a short enough time that I'm unsure if this was what caused it or not), I got a reply from support... which failed to address the problems, didn't maintain the history from the exisiting ticket, and is using the wrong ticket number. So we're most of the way back to square one, but at least communication is happening.

I honestly hope that contacting CDPR through the form I used WASN'T what pushed things forward here. But it wouldn't surprise me either way at this stage.
Can you describe the problem?
Posted April 23, 2021
avatar
obliviondoll: And within a day of following this advice (a short enough time that I'm unsure if this was what caused it or not), I got a reply from support... which failed to address the problems, didn't maintain the history from the exisiting ticket, and is using the wrong ticket number. So we're most of the way back to square one, but at least communication is happening.

I honestly hope that contacting CDPR through the form I used WASN'T what pushed things forward here. But it wouldn't surprise me either way at this stage.
avatar
Ruvika: Can you describe the problem?
The issues in the ticket have been talked through plenty of times on the forums. There is no way FOR it to go anywhere here. What needs to happen is for GOG to properly acknowledge and address the problems. And so far, support have failed to properly do the former, which makes it even harder to beleive they'll ever do the latter.
Post edited April 23, 2021 by obliviondoll
Posted April 30, 2021
avatar
obliviondoll: I honestly hope that contacting CDPR through the form I used WASN'T what pushed things forward here. But it wouldn't surprise me either way at this stage.
From replies I got from CDPR support a few days later, it sounds like this wasn't what happened, which is probably a good sign. Still don't have a straight answer from either source though.
Posted May 17, 2021
avatar
obliviondoll: And within a day of following this advice (a short enough time that I'm unsure if this was what caused it or not), I got a reply from support... which failed to address the problems, didn't maintain the history from the exisiting ticket, and is using the wrong ticket number. So we're most of the way back to square one, but at least communication is happening.

I honestly hope that contacting CDPR through the form I used WASN'T what pushed things forward here. But it wouldn't surprise me either way at this stage.
And another 4 weeks without a reply, so even their response times on tickets where they have active communication happening are exceeding that prior timeframe. Which, again, they still have yet to even get BACK down to as an estimated timeframe for initial response to a ticket. But in any situation where a contact needs ongoing support, this is bad enough to justify the use of words like "obscene" to describe how long they're taking to reply.

And for bonus points, I went back through the conversation history today and noticed that the responses I've been given so far aren't even consistent with one another. So that's the exact opposite of helpful too.
Pages:
1
2
3
This is my favourite topic
Community
General discussionThere's "expected delays" for support, and then there's...(39 posts)(39 posts)
(39 posts)