obliviondoll: So... I have an active unresolved ticket from JULY OF LAST YEAR.

This got a reply which didn't resolve the issue in August, so I followed that up expecting the conversation to continue. I didn't get any replies to it for longer than the expected response window I was quoted at the time - which was already up to 4 weeks - so I sent another reply asking for a follow-up in September.

Instead of a reply, this message got assigned a new ticket number. I replied to this clarifying that I already (and still) have an unresolved ticket and quoted the ticket number to confirm where to look.

The last email I got from a real person is STILL the reply in August. In December, I got another automated message telling me that there are huge delays and they're working on it.

Even the 4 week turnaround you were at before inappropriately forcing 2.0 onto customers was only justified as a "figuring out the workflow while the pandemic is starting" measure. You don't have that excuse any more. And not being able to manage replying to an unsolved ticket in LITERALLY MORE THAN HALF A YEAR is beyond incompetent. Maybe next time, DON'T push a tested AND CONFIRMED NOT READY update into being a live auto updating version of your app while you're in the middle of a massive loss in support service? And if you somehow forget that, make sure at least SOMEONE in your support team is actually capable of doing their jobs.

This is the exact wrong-est kind of impressive.

KetobaK: Whant is yoir problem in particular, maybe we can help you out.

obliviondoll: It's not that kind of problem, unfortunately. If it was, I would have been asking for help with it here instead of contacting support about it.

pds41: What's your aim here? If it's ticket escalation, I'd suggest contacting a blue directly would be more likely to elicit a response than a thread.

obliviondoll: My goal in making a forum post about it is quite simply to raise awareness of just how severe the issues with support have gotten. I've already spent months trying to get a response through the appropriate channels, and am continuing to do so. This is just a way to make it a more publicly-visible problem. In my experience, sometimes that can tip the balance in favour of people actually dealing with a problem.

obliviondoll: My goal in making a forum post about it is quite simply to raise awareness of just how severe the issues with support have gotten. I've already spent months trying to get a response through the appropriate channels, and am continuing to do so. This is just a way to make it a more publicly-visible problem. In my experience, sometimes that can tip the balance in favour of people actually dealing with a problem.

tfishell: it seems some of us have lives that revolve so much around GOG and what they represent (or are supposed to), that if and when they fail us since they're supposed to be superhuman but aren't, our whole previous worldview crumbles and brumbles.

tfishell: it seems some of us have lives that revolve so much around GOG and what they represent (or are supposed to), that if and when they fail us since they're supposed to be superhuman but aren't, our whole previous worldview crumbles and brumbles.

obliviondoll: Yes, because resolving notable and widely-documented bugs in software or even communicating appropriately with customers within such a narrow EIGHT MONTH window of time is beyond the capabilities of mere mortals...

obliviondoll: Yes, because resolving notable and widely-documented bugs in software or even communicating appropriately with customers within such a narrow EIGHT MONTH window of time is beyond the capabilities of mere mortals...

Darvond: And I'm sure those seven engineering positions are magically going to fill themselves, too.