I'm sure that like Steam, Humble, Nintendo, and others, GOG probably wants to get a slice of that pie.

And I imagine any sane dev would tell them straight to their face, "There's no reason in Hades or on Terra that I need to move to Poland just to dev for you."

The prevalence of SOLO DEVS who manage to respond to feedback EVEN when they're at a really busy stage of development, bugfixing a major update that went wrong, or otherwise have very little time to do so, but still manage to respond to and resolve customer questions in LESS THAN EIGHT MONTHS tells me that it probably doesn't matter how many positions need filling when it isn't "literally every single one of them including CEO" that's empty.

Small dev teams for crazy popular games which are getting obscene coverage then something goes wrong, still manage a better job than what one of the larger and more profitable companies in the PC games industry is doing right now.

I'm not asking to speak to their software engineers, by the way. I'm asking to speak to their support staff. Just to be clear.

EDIT: Just to add an example for you.
Among Us is a game which, starting last year, has spiked to having an audience of around HALF A BILLION players.
Within the past few days, the devs hired their FIFTH employee, prior to that, they only had 4 people.

Their latest update has been a massive trainwreck of bugs and issues that's gotten a lot of people understandably upset about the situation. They're still managing to reply to tickets with LESS THAN TWO WEEKS turnaround on their responses.

Even BEFORE the mess of the Galaxy 2.0 launch, GOG was more than double that wait time as their standard turnaround.

There were 3 messages sent in September:

1. Me mentioning that I hadn't recieved a reply to my existing ticket, where I had received a reply which didn't address the problem in August, responded explaining why it wasn't a suitable reply, and not heard back for over a month during a time where I was told to expect shorter turnaround times than that.

2. An automated message telling me that I'd been assigned a new ticket number, with exactly zero relevant information or human involvement.

3. Me replying to this message pointing out that I already had a ticket number and providing it for reference.

Which of these 3 messages, only one of which came from your company, and none of which came from a human being at your company, is supposed to have answered my questions? The most recent human response I've received was in AUGUST, not September. And that reply definitely DID NOT resolve my questions, which is why I'm still expecting a reply which does. Repeated requests through alternative still-appropriate channels have also failed to produce any responses.

I am well aware of that. It's the primary reason that even with the current failure of your support responses relating to the problems with that platform, I still consider your storefront to be a valid source of games. I've been buying games LESS than I would be doing if you were supporting your optional launcher adequately (and I mean ADEQUATELY here, not WELL), but I'm not treating it as a boycott by any means. I'm just more likely to pick a game up from a competing storefront with a more competently supported and consistently functional platform (of which there are several, Steam being the only example I can name which is doing a worse job than you lately).

I was actually talking about people like myself who, when they first came to GOG and spent so much time here, expected GOG to stay the course moreso than the one they've chosen, in some ways (or the realities that GOG are, basically, just human and just a business ultimately and will do what they have to stay in business), and some of us have had to adjust our expectations accordingly. (I'm of course not on the boycott list - though I don't buy brand new games - and somewhat understanding of the Support situation since Cyberpunk did overwhelm their support staff)

But out of context it certainly does seem like I'm, like, passive-aggressively bitching at the OP and it seems like a randomly-placed item, my bad, wrong place to post. This was originally going to be a reply to Titanium's post above.

Oh yeah, something did ping me at some point. But no, I'm a stoic by nature, such happenings don't really bother me for long, if at all. Maybe a combination of early fanboyism going rogue then going bad and eventually going stale. Thirteen years is quite a hike. Heh.

Let's just hope that the OP won't need one of the "features" that are only provided through Galaxy (despite there being no tech requirement obligating it), then. For example, let's hope obliviondoll doesn't want the Cyberpunk "My Rewards" items. Because I don't see the word "optional" or anything similar in the following excerpt: (and that internet connection is only made through Galaxy of course)

Let's also hope the OP doesn't have to rollback to an earlier version of any game that happened to be broken by an update, because that's not possible through the website. And don't get me started on the preload of whatever game CDPR comes up with after Cyberpunk (or any future preload), if CP2077's release is any indication.

It's funny how you (not you personally, but "you" the company you're representing) zigzag between these positions. When there is a bug "Don't worry Galaxy is optional", but if you need anything that is unnecessarily tied to Galaxy "Sorry you will have to use it". I'm not even talking about features where there are reasonable technical incentives for Galaxy, like multiplayer matchmaking. I'm talking about stuff where the single reason Galaxy is part of the picture is because Gog wants more people using it.

Now, I'm not one to ignore when Gog does things right. I acknowledge and applaud the fact that disparity between offline installers and Galaxy installers have been decreasing as of late. That is great news. I just want to remind you (not you, but, you know, "you") that there's a fairly big part of your customer base that don't want to see more and more of your services being optional where the options are "get it through Galaxy or not at all".

That’s funny, I’m qualified for several of these job openings, and currently looking for employment.
But there is no way I would even think about moving to another country, leaving my friends and family behind, in the middle of a global pandemic.

Right on both counts. Looking at their stuff, they clearly have a sort of "out of touch corporate environment" as well. I feel like if I were to sign up and get the job, i would be harassed by helicopter managers to the degree that I'd never be able to get anything done.

Which I've been harping on about for several months and even directly sent an email about, straight to inquiries@gog.com and I'm pretty sure they sent it straight to /dev/null/. (I sent the email back in Dec 12, 2020.)

Here, I'll self-quote my own email for posterity:

That and the bill of benefits seems to read more like a craft beer house for the bourgeoisie then an actually efficent work environment. Oh, wow Up to 26 paid vacation days. Roam around the in house gym with onsite trainer.

Up to.

They keep one shoe in there?

Just a reminder that this is (still) not true.

The most recent message that's from an actual person DID NOT answer all my questions, that was why I followed it up requesting a reply which did. It's also why I re-sent that request and replied with my existing ticket number when an automated reply tried assigning me a new one.

If the questions had been answered, I wouldn't be here.

I'm not an expert but I think this problems should be communicated to the real responsables pf that rewards bullshit https://support.cdprojektred.com/

*grabs popcorn*

(Credit where credit is due, I appreciate that this thread hasn't been locked yet)