!!! PLEASE READ BEFORE POSTING !!!

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- throttling max download speed is not yet possible
- notifications related to incoming chat messages and friend requests does not always disappear instantly when consumed and may require reloading Store page
- games imported from existing installations will auto-update once, even if updating is disabled
- Moving Galaxy from /Applications on Mac OS X will stop the app from working
- Galaxy cannot be launched by other users on the same computer

Hi Everyone,

Below you can find the changelog of GOG Galaxy.

Changelog 1.1.15 (September 7th, 2016):
Changes / Improvements:
• Added Wallet button in dropdown menu under user's avatar
• Performance improvements on UI speed and a little on CPU usage
• Enabled copying text in Galaxy forums
• History will now remember only the 100 most recent pages in history
Bugfixes:
• Fix for "Disk access problem" bug, which broke installation and updates of games. (Bug happened on Windows only, but general mechanism is better on OS X as well)
• Fix for Verify/Repair, which did not work in some scenarios (The above bug for example)
• Fix for "Server problem" while downloading backup installers or other goodies. They will now work, even if temporary download folder is same as destination folder
• Fixed situations in which Store page sometimes did not load properly after waking up computer

Changelog 1.1.16 (September 19th, 2016):
Improvements:
• Galaxy now supports H.264 codecs
• Much better handling of paying using third party processors (PayPal, paysafecard etc.)
• Friends and chat window now scale with the system scaling factor
• New and prettier GOG Eula will be used in games
• Better handling of loading timeouts

Bugfixes:
• "INSTALLED" label will appear all pages of the library now
• Fixed a bug with game time tracking for some games. Galaxy will now register more than one minute:)
• Fixed a bug in which Galaxy in rare cases could not be able to update the game (bug rather existed in rollbacks)
• Galaxy will no longer show a little bit of bare code upon launching
• Fixed blurred images in sidebar expanded list mode

Changelog 1.1.17(hotfix September 20th, 2016):
• Fixed crashes and 'Disk Access Problem' caused by updating Galaxy from 1.1.12 (and earlier versions) to 1.1.16

Changelog 1.1.18 (October 19th, 2016):
Improvements:
• More accurate game time tracking mechanism
• Improved mechanism showing current online status between friends

Bugfixes:
• Fixed a bug which caused Galaxy to stop tracking game time

Changelog 1.1.19 (October 25th, 2016):
Improvements:
• We have removed download size from Galaxy updater. It showed faulty data, as Galaxy Updater doesn't download > 100mb each time and only downloads differences. It will come back in nearest future, when it will show correct data:)
• The first check for game updates will be done 15s after Galaxy starts, instead of 5 minutes.
• OSX: Improved mechanism responsible for removing old files left by Galaxy updates
• OSX: Improved the way Galaxy handles installing games into protected locations like /Applications; you will receive a password prompt about a "Helper tool" installation

Bugfixes:
• Fixed "Essential components missing" error which sometimes appeared after fresh installation
• Fixed a situation where failure in Updater could lead to Galaxy not being able to launch
• Fixed self-update on OSX to properly delete leftover files
• Fixed friends window losing functionality after network loss and reconnect
• Fixed blurry Windows 10 Galaxy tray icon
• Galaxy will remember maximised window status

Changelog 1.1.20(November 2nd, 2016)
Bugfixes:
• Fixed installing XNA4 and other msi-based dependencies.
• Store page won't be reloaded twice upon logging in

Changelog: 1.1.21 (November 17th, 2016)
Improvements / changes:
• Added "with preview updates" suffix to Galaxy window title
• Small optimizations with memory and Galaxy loading time
• Small improvements with updater, it should fail less

Bugfixes:
• Fixed a bug with Galaxy refreshing pages
• Fixed occasional crashes

Changelog 1.1.22 (November 22nd, 2016)
Bugfixes:
• Galaxy will no longer freeze when downloading a game update and checking another game in library
• Galaxy should crash even less now:)

Changelog 1.1.23 (November 28th, 2016)
Bugfixes:
• Galaxy will be now able to reconnect to internet correctly, if computer was put to sleep and then woken up without (initially) Internet connection
• Downloading of games/updates should have less impact on starting other installations

Changelog 1.1.24(December 6th, 2016)
Bugfixes:
• Downloading an installer with Galaxy and using it to install the game should not result in redownloading the whole game again
• Updater should no longer report over 100% progress on download

Adjustments:
• Increased timeout for failures during sign in
• Increased timeout for "Loading Timeout"

Changelog 1.1.25 (December 20th, 2016)
Bugfixes:
• Fixed a crash when trying to install certain games (Game affected was 1979 Revolution: Black Friday).

Changelog 1.1.26 (December 23rd, 2016, Preview only)
Changes:
• Introduced new downloading mechanism

Changelog 1.1.27 (January 26th, 2017, Preview)
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.27 (January 31th, 2017)
Changes:
• Introduced new downloading mechanism
Bugfixes:
• Aborting or pausing downloads will be smoother (They will stop faster)
• Pausing downloads will no longer cause memory usage to go super high

Changelog 1.1.28 (March 10th, 2017)
Changes / Improvements:
- Better support for differential patches. They are now seperate depending on game's language and system bitness
- Italian & Japanese partial support + more Spanish translations
- Improved checking for new available updates of the games
- We'll sort available DLCs alphabetically
Bugfixes:
- Fixed a crash when Galaxy doesn't have permissions to the logs directory
- Fixed showing empty grey page after a while of inactivity
- Fixed infinite spinner after going to support page
- Fixed displaying of prices in cart when they were over 999 (Bug caused by a comma in the price)
- MacOS: Popup windows (for example chat) will no longer open as a tab but as a separate window instead
- MacOS: Fixed memory leak (~30MB upon GOG Galaxy launch)
- MacOS: Fixed memory leak while playing a game

Changelog 1.1.29 (March 14nd, 2017)
Changes:
- Changes in downloading mechanism, which allows for better control over download's flow
Bugfixes:
- Fixed displaying progress of differential patches (It did not display the "Extracting" status)

Changelog 1.1.30 (March 16th, 2017)
Bugfixes:
- Fixed a crash within games downloading mechanism

== PREVIEW UPDATES* ===

HOW TO ENABLE PREVIEWS?
Go to your Galaxy settings and check the option to receive preview updates.

HOW TO DISABLE PREVIEW?
- Uninstall Galaxy
- Download current installer from gog.com/galaxy
- Install Galaxy
- Import your games

Changelog 1.2.0 (March 22nd, 2017)
Changes and improvements:
- Cloud saves backup and syncing (supported games only)
- Screenshot capture with F12 (supported games only)
- In-game overlay with FPS counter and notifications (supported games only)
- Greatly improved chat, also in overlay
- Ability to enable or disable achievements, game time tracking, auto-updating games and more
- Desktop and in-game notifications system
- Ability to set bandwidth limit and scheduler
- New settings window
- Rarity information in achievements
- Abort button next to installation status
- Only one Galaxy Updater window will be shown in most cases
- GOG Galaxy updates will be downloaded in the background
- Games are now downloaded directly to their install directory, instead of a temporary location
- Galaxy changelog is displayed in Galaxy

Bugfixes:
- Fixed game time tracking issues
- Initial size of Galaxy Client window will respect Windows scaling
- Improved Windows 10 Galaxy tray icon
- Fixed a bug which caused Galaxy to redownload whole data in case of a failure of installation/update
- Thumbnail highlighting in media gallery now works properly
- Decreased client's network and CPU usage (especially for a lot of games)
- MacOS: Fixed situation when Galaxy Client could downloading due to App Nap
- MacOS: Fixed crash when logging out with "New post" popup open
- MacOS: Fixed game processes not being properly cleaned up after exiting

For everyone who has a problem with missing api-ms-crt dlls in Client's versions post 1.1.5:
Please install one of those windows update: https://support.microsoft.com/en-us/kb/2999226 https://support.microsoft.com/en-us/kb/3118401
You may need to update Windows to meet the requirements for these:
For Windows 8.1 and for Windows Server 2012: https://support.microsoft.com/en-us/kb/2919355
For Windows 7 and for Windows Server 2008 R2: https://support.microsoft.com/en-us/kb/976932

You can also try reinstalling Microsoft Visual C++ Redistributables 2015 (x86) if you meet above requirements.
Available here: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If above instructions doesn't work for you, create a separate issue on mantis.gog.com and we'll try to help you individually.

Please note that this solution only helps with the missing api-ms-crt dlls.


========================================================================================


Answering this question: Why 1.1 doesn't work after updating to 1.2?

This is happening probably due to incompatible database from version 1.2, please delete this folder:
%ALLUSERSPROFILE%\GOG.com\Galaxy\storage
usually
C:\ProgramData\GOG.com\storage\

Then you'll have to use scan&import (menu under the top Galaxy logo) function to see your games back in Galaxy Client.

We'll look into it, definitely they should be cached between restarts but I know that not everything is currently (game version for example).

We've disabled the animations sometime between alpha and beta due to rendering helper process not properly sleeping when Client was minimised as well as gpu acceleration not handled properly on some computers, which generally resulted in cpu usage being not what we'd call optimal when Client was idle.

However, as of 1.1 we use a much newer renderer that improves in all these areas, so while we're still looking into performance and have quite a few improvement ideas, we'll be very likely bringing back the animations sooner than later.

Seems that in case of this game, developer set every single achievement as hidden (secret) so that their names and unlocking conditions aren't supposed to be known to the player.

We have an improvement planned to actually display such achievements but differently: as a placeholder "secret achievement" without name and unlocking conditions for every such achievement rather than not showing the achievement at all. This should help to clear the confusion a bit :)

All I can say at this point is that the next Client update will focus on game compression and updating, as the team was hard at work on the backend side reworking Galaxy Content System that is the foundation for both. This should improve downloads for both installation and updating by quite a lot (and it's still not our final word on the subject).
Also this is very likely not the "large update" you might be thinking of, but very important one nevertheless. When is it coming and what is coming after... I'd prefer not to say (yet).

Last updates released are bug fixes in our in-game SDK to improve multiplayer, and compatibility with recent releases.

Game time tracking currently only works if you're online (game launched via Galaxy, and the client is in online mode when you quit the game). The total time spent in the game is saved and updated within a minute after you finish playing. In future updates we will add full offline support for game time tracking, as well as updates in real time.

I've tested SC2 today multiple times and wasn't able to replicate the issue. We've also already logged hundreds of hours of play time for SC2, so the issue does not seem to be specific for the game. In general the game time tracking mechanism is not game specific. If you could send me your Galaxy logs than I will take a look, maybe the time tracking persistence operation failed or timed out on the network level. If so, we'll try to trace it on our backend.

Hi there,

I’m really sorry to hear you have troubles using our platform and understand your irritation, especially since the issues are connected to prices. I know it’s not a big consolation, but rest assured that the problem is not a widespread thing (to my knowledge we had few reports about it so far).

Unfortunately we didn’t have any luck with repro of the issues you are talking about, which makes it hard to debug, but nevertheless we will try to help you and solve it one way or another. We will need a bit more info from you though.

1. Please monitor contents of the gog_lc cookie every time you see the prices change. For you it should always be CA_USD_en.
2. Try adding different parameters to the url (like for example gog.com/?=1; gog.com/?=2) and see if each time you enter the page with new parameter you get the same price. Currently the correct price for Hearts of Stone i Canada is $7.99 before discount, and $7.19 after the discount.
3. Check the prices on the checkout screen. After you enter the checkout screen you should see the same prices as on the frontpage. Please select PayPal as you payment option, click on the „pay for your order now” and tell me what happened - if you were redirected to PayPal or the checkout screen refreshed and prices changed for you.
4. If you didn’t already try using incognito window in Chrome, private browsing in Firefox or equivalent of these in other browsers.
5. Tell me if the problem is connected to each and every game on GOG.com? Or to some specific titles? List every game you stumble upon having this issue.

Again sorry to hear about your issues, and let’s hope we can resolve them together. :)

Take care!

Few questions:
- Do you experience such slow download speeds for multiple games or do you test this issue on on specific product? Can you tell us a bit more here so we can try to replicate it?
- What is your OS, version and which Galaxy version are you running?
- Do you have some antivirus / firewall apps running on your OS? Can you whitelist Galaxy Client in them?
- How many download threads do you have set up in Settings for Galaxy? Does altering this number (increasing it to 10 / decreasing to 1) and restarting Galaxy make any difference for download speed?

Generally, we do monitor our cdn logs and I can assure you that for Galaxy downloads there is no global issue with Client download speeds, with the exception of maybe a few games with 10k+ files (Client operates on unpacked files) where indeed downloads can be slower - although not by a factor 50-100x. I personally have quite fast connection and I can easily achieve 25-30 MB/s in Galaxy for any given game as well...

If whitelisting and tinkering with download threads makes no difference for you, I suggest clearing up logs (see pinned post on top where to find logs), replicating the slow download issue on your end and then submitting newly created logs to our mantis bug-tracker (again, see top post for details).

Thanks for looking into my suggestions and sharing your observations. We will keep investigating it on our end, and share any finds as soon as possible.

Does this cookie switch happen just by sitting and refreshing frontpage? Or does it switch after you do checkout?

Can you do the following for us:

1. Set GalCiv III to "Manual Update" if isn't already.
2. When Galaxy updates itself again, please check if "Manual Update" is still checked and if it isn't, please post all of your Galaxy logs on our mantis.

Perhaps the logs will show what happens during the Galaxy update process and GalCiv III. I am not 100% sure on this but it's a better theory than nothing :)

Door Kickers has been fixed since your post :)

Check this post please: http://www.gog.com/forum/general/gog_galaxy_beta_2/post3093

We do not show recommendations on Account page (or generally games you don't have). The only situation where you could see The Witcher 3 there with a buy button would be that you own one of game DLCs but not the game itself. For The Witcher 3 this is possible to achieve that :). I cannot imagine any other game with such effect though and as I understand you mention multiple games...

Could you post a screenshot maybe of some other game appearing in such way? Or if you prefer please do contact our support directly.

Hey, we will try to reproduce the errors you are getting. How did you try to contact us? Through support?