skeletonbow: I have absolutely no confidence in GOG fixing the broken notification system in any reasonable or even unreasonable amount of time at this point. At this point in time, they have a solid reputation for making changes to the website or other stuff which breaks various existing functionality both trivial and important, either without proper quality assurance testing or with blatant disregard, either silently or verbally planning on never fixing it or bringing back the lost functionality, or they promise something wasn't intended and they plan to fix it. When they claim that they will fix something they've broken, they almost
never give a time estimate or deadline, and they almost never bother to ever prioritize actually fixing it.
The "What did just break" thread is a graveyard full of such examples. They have their own priorities, but increasingly they don't intersect with putting out a top notch customer experience and customer service anymore as they once did. It's quite increasingly disappointing as time goes on.
[emphasis added]
What do you mean they never give a time estimate? They do say
soon™, and for a number of months now also
few weeks™ and
eventually™.
On a more serious note, I'm there with you - no confidence what so ever.
BKGaming: Well It is in testing right now. Only those who have opted into beta updates on Galaxy can use it, so it's not even offically released on Galaxy yet. Once testing is done it will roll out to everyone on both the website and Galaxy. There are still a few bugs so it could be a few weeks.[...]
Well, seeing what actual time spans GOG's
few weeks™ cover, it's going to roll out as some sort of special Christmas event, after the Winter Sale, if even then. But without any notifications for game updates, because those are
planned to come back
eventually™; we can only hope that
eventually™ falls within our life time.
BKGaming: [...] You do not roll out a new features that may be very buggy to all your customers without testing either publically or internally. The website has no feature to allow one to opt-into potentially buggy content so it makes sense to use Galaxy for testing.
The
roll out of the New Account System begs to differ.
And the more I think about it, the less sense it makes that they did away with the current notification system from the site - the new notification system is exclusive to that Galaxy beta channel, plus the game updates notifications never worked the same way on the site and in Galaxy.
So why cut every site user from existing functionality? Because the functionality is still there, as evidenced by
Barefoot_Monkey and BE. Why not keep the existing in place until they're ready to roll out the new one, instead of leaving their customers without basic and important functionality for nearly half a year now?
I hope it's not because they can't test it in the Galaxy beta channel while the existing one is active in the main channel, and that in turn they can't do away with it from the main channel without removing it from the site as well.